Seller Terms

Seller Agreement

This Seller Agreement governs the participation of sellers on the Khello marketplace. By listing products for sale, the seller agrees to comply with this agreement.

Last Updated: 10/04/2026

1. Seller Eligibility

Sellers must:

  • Be at least 18 years old
  • Have legal rights to sell listed products
  • Provide accurate identity and contact information

Khello may conduct verification checks.

2. Seller Obligations

Sellers must ensure:

  • Accurate product descriptions
  • Honest condition reporting for used items
  • Compliance with safety standards for children's products

Unsafe or recalled baby items must not be listed.

3. Product Authenticity

Sellers must not sell counterfeit or unauthorized products. Any violation may result in:

  • Listing removal
  • Account suspension
  • Legal action

4. Pricing

Sellers determine their own pricing but must not engage in misleading pricing practices.

5. Shipping Responsibilities

Sellers must:

  • Ship orders within the stated timeframe
  • Use appropriate packaging
  • Provide tracking details where available

6. Returns

Sellers must cooperate with legitimate return or refund requests in accordance with platform policies.

7. Commission and Fees

Khello may charge sellers:

  • Listing fees
  • Transaction commissions
  • Payment processing fees

8. Seller Conduct

Sellers must not:

  • Manipulate reviews
  • Misrepresent product conditions
  • Conduct transactions outside the platform

9. Seller Liability

Sellers are fully responsible for:

  • Product safety
  • Regulatory compliance
  • Legal claims related to products sold

10. Suspension

Khello may suspend seller accounts for policy violations or fraudulent activity.

Seller Support

Email: support@khello.com.au

Website: www.khello.com.au